Group Life Claims

Objective – To provide the highest standard of service delivery to the delight and satisfaction of our clients by settling claims timely and promptly.

Group Life Claims Processing Procedure

On the death of a member of the scheme, the employer will be required to perform the following functions:
  1. Immediate Notification/Submission of claim forms
  2. Submission of claim’s supporting documents (Death Claims)
    • Medical Certificate of Cause of Death
    • Certificate of Death
    • Certificate of burial
    • Proof of Age
    • Police Report (If death is by accident)
  3. Disability arising from accident (Disability Claims)
    • Hospital Medical Report confirming the degree of disability
    • Police Report
  4. Bodily Injury arising from accident (Accidental Medical Expenses Claims)
    • Evidence of Medical bills incurred as a result of accidental bodily injury sustained.
    • Police Report
  5. Group Credit Life Assurance (Death Claims)
    • Offer Letter
    • Medical Certificate of Cause of Death
    • Certificate of Death
    • Police Report (If death was by accident)
    • Amortization table indicating amount of loan, repayment schedule and outstanding amount as at the date of death
  6. Group Credit Life Assurance (Loss of Job Claims)
    • Offer Letter
    • Letter of Disengagement/Retrenchment
    • Amortization table indicating amount of loan, repayment schedule and outstanding amount as at the date of job loss.

Make your claim

Attach and upload your documents